Frequently Asked Questions
Everything you need to know about shopping with Access Denied.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days within the continental United States. International orders may take 10 to 21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any import duties or taxes incurred by their local customs office.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.